What's New in SimpleHelp 4.4

​New CPU and memory load average graphs how 1, 5 and 15 minute averages for any monitored service in the Access tab.

Automatically lock the remote desktop when the session ends. This is a setting configured in the technician's session switches, and can also be forced for all technicians within a Technician Group, via the group's permissions.

Remote access services now collect and upload a range of hardware details when the service starts up. These are stored in the SimpleHelp server and can later be viewed if the machine is offline.

Create and manage preconfigured instances of the remote access service. These preconfigured instances can be easily downloaded from the SimpleHelp server and will automatically configure the service when installed.

By using preconfigured instances technicians can now create services for specific customers to simplify the installation and configuration of remote access services.

We believe any user of SimpleHelp should be able to secure their server using a SSL certificate. SimpleHelp v4.4 allows customers to easily request a free Let's Encrypt SSL certificate. The SimpleHelp server will also automatically renew the certificate when it is due to expire.

Install the remote access service on ARM Linux devices, like the Raspberry Pi. SimpleHelp supports installation of the service, remote access sessions, monitoring and is able to collect specific hardware details for these devices.

Visual alarms will automatically notify the technician when something in a specified area of the remote screen changes. This is particularly useful for getting notified about the completion of long running tasks.